Shipping Policy

Shipping Destinations

At this time, we ship physical products to the following destinations:

• United States
• Canada
• Singapore
• Hong Kong
• Japan
• South Korea
• United Kingdom
• France
• Italy
• United Arab Emirates
• Saudi Arabia

If your country or region is not available at checkout, we currently do not offer standard shipping to that destination. For special requests, bulk orders, or custom projects, please contact us before placing an order.

Shipping Rates

Shipping rates are calculated based on the discounted subtotal of eligible physical items in your order, excluding shipping fees, import duties, taxes, customs fees, and other local charges.

Digital tutorials and other online products do not require physical shipping.

United States, Canada, Singapore, Hong Kong, Japan, South Korea

• Order total ≥ $99 → Free shipping
• $50 ≤ Order total < $99 → Shipping fee $9.90
• Order total < $50 → Shipping fee $19.90

United Kingdom, France, Italy

• Order total ≥ $149 → Free shipping
• $99 ≤ Order total < $149 → Shipping fee $14.90
• Order total < $99 → Shipping fee $24.90

United Arab Emirates, Saudi Arabia

• Order total ≥ $199 → Free shipping
• $99 ≤ Order total < $199 → Shipping fee $19.90
• Order total < $99 → Shipping fee $29.90

Remote Area Shipping Surcharge

Some delivery addresses may be classified as remote or extended delivery areas by the shipping carrier. In such cases, an additional shipping surcharge may apply, and this fee may not be calculated automatically during checkout.

After reviewing your shipping address, our customer service team will contact you and confirm the exact additional amount required. Please use the payment link below to pay the remote area shipping surcharge according to the amount specified by our team. We will arrange shipment after the additional shipping fee has been received.

Digital Products

Online tutorials and other digital products are delivered electronically and do not require shipping. Access information will be provided through your account, email, or the relevant course access page after purchase.

Order Processing & Production Time

Processing times vary by product type:

• In-stock parts and finished products: Warehouse handling usually takes 3–5 business days after payment confirmation.
• Custom material kits requiring manual assembly: Assembly handling usually takes 5–10 business days.
• Custom-made products made from scratch: Production usually takes 10–15 business days before shipment.

Processing and production times do not include shipping transit time. Weekends and public holidays are not counted as business days.

If an order contains multiple product types, the total processing time will be based on the item with the longest processing or production period. We will notify you by email once your order has been shipped.

Delivery Time & Carriers

Standard international shipping usually takes 10–20 business days after the order has been dispatched.

Actual delivery time may vary depending on destination, customs clearance, weather, local carrier operations, public holidays, and other factors outside our control.

We work with major international and local carriers, which may include USPS, FedEx, DHL eCommerce, local postal services, and other available logistics partners. The carrier is selected based on the shipping address, package weight, package size, and route availability.

Expedited shipping is not offered as a standard option at this time. If you need faster delivery for a special order, please contact us before placing your order.

Customs, Duties & Import Taxes

Product prices and shipping fees shown on our website do not include import duties, VAT, GST, customs fees, brokerage fees, carrier clearance fees, or other local charges.

These charges are the customer’s responsibility and may be collected by the carrier, customs authority, or local delivery service before or upon delivery.

Crystrafts does not currently collect VAT, GST, import duties, or customs fees at checkout unless clearly stated on the order page. Please check your local import rules before placing an order.

If a package is refused, abandoned, delayed, or returned because import taxes, customs duties, clearance fees, or carrier fees are unpaid, the original shipping cost and any return-related costs may be deducted from the refund.

Incorrect or Incomplete Address

Please make sure your shipping address, phone number, postal code, and recipient information are accurate before submitting your order.

If a package is delayed, returned, lost, or marked undeliverable due to an incorrect or incomplete address provided by the customer, the customer will be responsible for any reshipment cost, return shipping cost, or related carrier fees.

For international orders, we recommend entering the shipping address in English where possible.

Lost or Delayed Shipments

Occasionally, carriers may experience delays, missing tracking scans, customs holds, or routing issues.

If you have not received your order within 30 business days after dispatch, please contact us at customerservice@crystrafts.com. We will help initiate a carrier investigation.

If the package is officially confirmed lost by the carrier, we may offer a replacement or refund based on the order situation. Original shipping fees may not be refundable unless the loss is confirmed to be caused by the carrier or our fulfillment process.

Damaged Packages

If the outer package shows obvious damage upon arrival, please take clear photos of the package and product before opening or using the item.

If possible, refuse the delivery and contact us immediately. If you accept the package, please keep all packaging materials until the issue is resolved.

Damage claims submitted without photos, packaging evidence, or timely notice may not be accepted.

Digital Tutorials

Digital tutorials are delivered electronically. A download link, online access, or course access instruction will be provided after purchase.

Because digital products can be accessed immediately, they are non-refundable once access has been delivered, unless the file or access link is defective and cannot be resolved.

Business, Wholesale & Custom Orders

For bulk purchases, business collaborations, wholesale orders, or large custom projects, the standard shipping rates above may not apply.

Please contact us before placing a large order so we can provide a custom shipping quote based on order size, package weight, destination, and delivery requirements.

Contact Us

If you have any questions about shipping, delivery, customs, or order handling, please contact us:

Email: customerservice@crystrafts.com

We usually reply within 1–2 business days.